These are some of the most common questions and customer issues we receive.
If your question is not answered below please contact us directly:
We do not ignore e-mails. If you e-mail us and do not hear back:
Most likely our reply to you is in your spam folder or (less likely) we are being silently blocked by your e-mail provider;
sign up for a free Google or Yahoo e-mail account and try again
As of May 2019 our e-mails to customers using @btinternet.net (UK) and @nate.com (South Korea) are blocked.
Even if you e-mail us first, our replies to you will be blocked. (And you won't receive any notification.)